Frequently asked questions

Instantly after payment. The key is shown on your order confirmation and is also sent to you by email. If you have an account, you'll find it under “My orders” as well.

Check your spam folder first. If you ordered with an account, the key is also waiting in your account. Otherwise, message us via the support chat and include the email address you used for your order.

Credit card, PayPal, Apple Pay, Google Pay and EPS. Payments are processed securely by Stripe – we never see your card details.

That's how long your license runs. Depending on the product, Lifetime is available too.

Every product comes with a loader and instructions. You'll find them on your order page after purchase. If you get stuck, our support team will help you.

Every order belongs to an account. At checkout, email and a username are enough: we create the account and email you a link to set your password along with your purchase. If you’re already logged in, checkout works as before.

For digital content, the right of withdrawal expires once the key has been delivered and you agreed to this at checkout. If a key doesn't work, please contact us as soon as possible – you'll get a replacement or your money back.

Via the support chat at the bottom right of the page.